Smart Studio · Products

Smart Telegram & WhatsApp ChatBOT

A Telegram and WhatsApp assistant connected to your company content to provide information, qualify requests and hand over to a person when appropriate.

Features, channels, integrations, infrastructure and costs are defined in the proposal. Examples illustrate applications of the system and do not guarantee business results.

Discuss this solution

Pricing

  • Basic service deployment from €1250
  • Monthly maintenance fee from €200
  • AI costs based on consumption

Process and capabilities

  • Telegram and/or WhatsApp channels according to the agreed integration and each platform’s requirements.
  • Text and voice dialogue: understands voice notes, generates spoken responses and natural texts.
  • True multilingual support: detects the user's language (ES, EN, FR, PT, CAT, etc.) and responds in the same.
  • Knowledge sources: website, FAQs, catalogues, authorised documents and processes.
  • Model selection and response design based on the use case, data and required oversight.

Use Cases

  • Studios/consultancies: presentation of services, portfolio sending, briefing capture.
  • eCommerce/services: product doubts, policies, order statuses (optional).
  • Education/training: learning paths, materials, reminders (optional).

How we create it (onboarding in 5 steps)

  • Kick-off & objectives: we define use cases and tone of voice.
  • Training: we load website/documents/FAQs and design prompts and flows.
  • Connection to Telegram/WhatsApp: registration and verification of channel(s).
  • Testing and fine-tuning: edge cases, error messages, handoff to human.
  • Deployment & continuous improvement: metrics and knowledge evolution.

User Experience (examples)

  • What services do you offer and how long does it take?
  • I want to book a consultation for next week.
  • Send me an audio summary.
  • Explain the plan in English, please.

Implementation and deliverables

  • Linux server and web security controls defined in the proposal; OWASP is not presented as a certification.
  • Telegram and/or WhatsApp channels according to the agreed integration and each platform’s requirements.
  • Testing of responses, exceptions and human handover before channels go live.

Rights and oversight

  • Hosting, encryption, permissions and conversation retention are agreed before deployment.
  • Testing of responses, exceptions and human handover before channels go live.

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What does your business need to resolve?

Tell us what is holding your project back or what system you need to build. We will review the context, scope and most suitable engagement model.

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